Terms of use
Draft for review. This page is being checked before the YatryOne apps go live. Questions: support@yatryone.com
These terms apply when you use the YatryOne rider app, the YatryOne Driver app or this website. By creating an account you agree to them.
1. What YatryOne is
YatryOne is a technology platform that connects people who need a ride, goods transport or a car with a driver, with independent drivers and vehicle owners in the cities where YatryOne works, starting with Kalaburagi (Gulbarga), Karnataka. Drivers are not our employees. The driver is responsible for the vehicle, its papers and the trip itself; we are responsible for the platform, driver verification, fair rules and support.
2. Accounts
- You must be 18 or older and use your own mobile number.
- Give true details. A driver must hold a valid licence, vehicle papers, insurance and permit for the service they offer.
- Keep your phone and OTP to yourself. You are responsible for rides booked from your account.
3. Booking and fares
- The app shows the fare, or how it will be worked out, before you book.
- Autos are charged by the meter for the distance, with the night rate and waiting charges shown in the app. A driver may ask for a little more, but the fare a rider pays is never above the meter fare.
- Goods: you may name a price, and drivers accept or counter. Outstation car trips: drivers take the trip at the fare shown or send their own price, and you choose. Airport and by-the-hour fares are fixed. Once both sides agree, the price is locked.
- Goods: waiting beyond the free loading time, a helper and extra stops are charged as shown in the app. Car trips: tolls, parking and other-state taxes are paid separately. Hourly hire: extra km and hours are charged as shown.
- The rates on our fares page may change; the app always shows the current rate before you book.
Heavy trucks. For heavy truck loads YatryOne only lists the load and passes offers between the shipper and truck owners. YatryOne is not the carrier and does not issue the lorry receipt; the truck owner carries the goods. Truck owners send prices and the shipper may counter, or the shipper books a truck going back empty at its fixed price. Tolls are paid at actual, with receipts. Waiting is charged after the free hours at the loading and at the unloading yard, at the rate shown in the app. Loading labour is not included.
4. Payment
Riders pay the driver directly in cash or by UPI at the end of the trip. Tips are optional and go to the driver. When online payments start, goods and car bookings may need an advance paid in the app; the app will show it before you confirm.
Heavy trucks: the shipper pays the truck owner directly by UPI. The advance agreed in the deal is paid only after the app shows Loaded, and the balance (the rest of the price, tolls and any waiting) after the receiver gives the delivery code. YatryOne never asks for money to book and takes no payment in the app.
5. Cancellations
See Cancellations and refunds. A driver who cancels a ride they accepted, or does not come, receives strike points under the rules on our drivers page, and the ride is offered to other drivers.
Heavy trucks: cancelling is free while you are asking for offers and until the time before loading shown in the app. A later cancel records a late cancel fee, and a cancel after the truck has reported at the loading yard records a dry-run fee for its trip, as shown in the app before you book. These fees are recorded on the trip; they are not charged in the app. A truck owner who backs out, or whose truck does not come, may receive strike points, and the load is offered to other owners again while there is still time.
6. Safety and conduct
- Rides start only with the rider’s PIN. Riders should check the number plate before getting in.
- Be respectful. Abuse, threats, harassment, discrimination, drunk driving and carrying illegal or dangerous goods are not allowed and lead to suspension.
- Use SOS or the silent alert only when you need help. In danger, call 112.
- Do not ask for or share phone numbers to take rides outside the app.
- The ride chat is for the ride only. Abusive, sexual or threatening messages and voice notes are not allowed. The YatryOne office can read a ride’s chat to keep rides safe and settle complaints.
7. Goods
The sender is responsible for describing the goods and their weight truthfully and for packing them. Illegal, dangerous, explosive or flammable goods and animals are not carried. A driver may refuse a load that is unsafe or heavier than booked.
8. Suspension
We may suspend or close an account that breaks these terms, gives false details or is the subject of serious complaints. Drivers are paused automatically when strike points reach the limit, and the office reviews the case.
9. Liability
We work to keep the platform available and safe, but we cannot promise that a driver will always be free or that the app will never fail. To the extent the law allows, our liability for any one trip is limited to the fare of that trip. Nothing here limits rights you have under the Consumer Protection Act, 2019.
10. Our name and content
The YatryOne name, the Road-Y logo, our characters and the content of the apps and this website belong to YatryOne.
11. Law and disputes
These terms are governed by the laws of India. Please contact our Grievance Officer first; courts in Kalaburagi, Karnataka have jurisdiction.
12. Contact
Email support@yatryone.com.