Grievance officer
Draft for review. This page is being checked before the YatryOne apps go live. Questions: support@yatryone.com
If something went wrong on a ride, with a driver, a fare or your data, tell us. We will listen and put it right where we can.
1. First, in the app
- For extra cash asked on a ride: tap Report on the ride screen.
- For a wrong vehicle: tap This is not my vehicle.
- For help during a ride: hold SOS or use the silent alert. In danger, call 112.
- For anything else: use YatryOne help in your profile.
2. Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:
Name: to be published here before the apps go live.
Email: support@yatryone.com (write “Grievance” in the subject)
Address: YatryOne, Kalaburagi (Gulbarga), Karnataka, India
3. What to include
- Your registered mobile number.
- The date and time of the ride, and the driver or vehicle number if you have it.
- What happened, and what you would like us to do.
4. How quickly we respond
- We acknowledge your complaint within 48 hours.
- We aim to resolve it within 15 days, and always within one month.
- Safety complaints are looked at first.
5. If you are not satisfied
You may approach the National Consumer Helpline (1915), the consumer commission, or for personal data the Data Protection Board of India.