Cancellations and refunds
Draft for review. This page is being checked before the YatryOne apps go live. Questions: support@yatryone.com
Autos, goods and cars today: no cancellation charges
While rides are paid to the driver in cash or UPI at the end of the trip, nothing is paid in advance, so there is nothing to refund. You can cancel a booking in the app before the trip starts without any charge. Heavy truck loads have their own rules, below.
If you think a driver charged you more than the agreed fare, pay the agreed fare and tap Report in the app, or report it within 24 hours from the ride screen. The office follows up every report.
When online advance payments start
Goods and car bookings will then need a small advance paid in the app. These rules will apply, and the app will show them before you pay:
- Before a driver is confirmed, or more than 24 hours before a car trip: free cancellation and a full refund.
- Within 24 hours of a car trip, or if you are not at the pickup: a cancellation fee of 10% of the fare, at most ₹100, half of which goes to the driver. The rest of the advance is refunded.
- If the driver cancels or does not come: full refund, and the driver gets strike points.
Refunds go back to the same UPI or payment method, usually within 5 to 7 working days.
Heavy trucks
For heavy truck loads YatryOne only lists the load; it is not the carrier and takes no payment. You pay the truck owner directly by UPI: an advance only after the app shows Loaded, and the balance after the receiver gives the delivery code. Once the goods are loaded, the trip can no longer be cancelled; report a problem in the app instead.
- While you are asking for offers, and until the time before loading shown in the app: free cancellation.
- Later: a late cancel fee (a share of the price, with a limit) is recorded on the trip.
- After the truck has reported at the loading yard: a dry-run fee for its trip is recorded instead. It is waived if you reported that the truck at the gate was not the one in the deal; the office checks that report.
- If the truck owner backs out or the truck does not come: nothing is recorded against you, and the load is offered to other owners again while there is still time.
The app shows these fees before you book. They are recorded on the trip, not charged in the app.
Autos
Auto rides are paid only at the end of the ride, so there is no advance and no refund to claim.
Questions
Email support@yatryone.com with the date and time of the ride, or contact our Grievance Officer.